Are you being coached?
We are seeing a growing number of scams where offenders actively coach people on what to say to their bank in order to bypass fraud and security checks. This tactic is often referred to as a Coached Payment Scam.
These scams are designed to make fraudulent transactions appear legitimate so they can be processed without delay.
How this scam works
Scammers may contact you through channels such as:
- SMS or phone calls
- Social media platforms
- Messaging apps like WhatsApp
They will then:
- Instruct you to transfer money or request a higher internet banking limit.
- Tell you exactly what to say to your bank about the payment.
- Ask you to hide the real reason for the transaction.
- Create a sense of urgency to stop you from questioning the situation.
Key warning signs
Pressuring you to lie
Tells you to lie, mislead, or “keep it simple” when speaking to your bank.
Providing a script
Coaches you on how to answer questions about a payment or transfer.
Withholding the truth
Asks you to withhold information from your bank.
Rushing your decision
Pushes you to act quickly without taking time to verify.
Support is always available
It can be difficult to recognise a scam, that's why learning the signs can help you stay safe and confident online. If you are ever unsure about a request involving money, contact us for support.
Visit the Security Hub
Our Security Hub is a go-to destination for staying informed about online threats. It offers practical tips, scam alerts, and easy-to-use tools that help you recognise and respond to risks with confidence.
Trusted support services
Scamwatch & National Anti-Scam Centre
Scamwatch, run by the Australian Competition and Consumer Commission, provides information on how to recognise, avoid, and report scams. It’s part of the broader work of the National Anti-Scam Centre, which brings together government, industry, and community efforts to disrupt scams and protect Australians.
Australian Cyber Security Centre
The ACSC is the Australian Government’s lead agency for cyber security. It provides up-to-date alerts, advice, and resources to help individuals and businesses protect themselves online. It also plays a key role in coordinating national responses to cyber threats.
MoneySmart
MoneySmart, by Australian Securities & Investments Commission, offers free and confidential financial counselling services. If you’ve been financially impacted by a scam, they can help you get back on track.
ReportCyber
Managed by the Australian Government, ReportCyber is the official platform for reporting cybercrime and online incidents. It also offers guidance on what to do if you’ve been affected by a cyber incident.
Helpful resources
Disclaimers
This content is informed by resources from the Australian Government’s Scamwatch website. For more information and resources on protecting yourself from scams, visit www.scamwatch.gov.au. Information is general in the nature and does not take your personal cicrumstances into account. Regional Australia Bank Ltd ABN 21 087 650 360 AFSL & Australian Credit Licence 241167.
