Find the best Home Loan for you
The calculator below helps you determine the interest rate and loan repayment based on your loan amount and product selection. Please speak to an accredited Regional Australia Bank lender to ensure the product you select aligns with your financial goals. The calculator is intended as a guide to help you better understand your options.
National Relay Service
Accessible support for people who are deaf, hard of hearing, or unable to use the phone.
Contact us your way
If you are deaf, hard of hearing, or find it difficult to speak on the phone, you can reach us through the National Relay Service (NRS) - a free Australian Government telephone relay service.
You use your preferred relay channel to connect to our standard contact numbers. A relay officer bridges the call. No special registration or equipment is needed on your end.
How it works
The NRS connects you to us through a relay officer who converts between speech and text (or Auslan, depending on the channel you use). You contact us the same way as any other member - you just do it through the relay service.
- Choose your preferred relay channel at accesshub.gov.au.
- Follow the prompts to connect to Regional Australia Bank using one of the numbers below.
- A relay officer will bridge the call between you and our team.
Our contact numbers
These numbers are NRS-ready. Use any of them through your preferred relay channel.
|
Purpose |
Number |
Hours |
|
General enquiries |
Mon-Fri 8am-6pm, Sat 8:30am-12pm |
|
|
Lost or stolen card |
24/7 |
|
|
Fraud and scams |
24/7 |
Relay channels available
You can contact us through any of these NRS channels:
|
Channel |
How it works |
|
NRS Chat |
Type via the NRS website or app - a relay officer converts your text to speech for our team. |
|
SMS Relay |
Send an SMS - a relay officer converts it to a voice call. |
|
Voice Relay (Speak and Listen) |
Speak directly - a relay officer helps if your speech is unclear. |
|
Video Relay |
Use Auslan via video - a relay officer interprets between Auslan and speech. |
|
NRS Captions |
Hear captions of what our team says in real time. |
|
TTY |
Type via a TTY terminal. |
Note:Video Relay operates specific hours. If you need help outside those hours, NRS Chat, SMS Relay, or Voice Relay are available 24 hours a day for urgent matters such as lost or stolen cards and fraud.
Visit accesshub.gov.au or call the NRS Helpdesk on 1800 555 660 to find out which channel suits you.
Other ways we can help
We want to make it as easy as possible to reach us. Alongside the NRS, members can also:
- Access a language interpreter through TIS National on 131 450 if English is not your first language. For more info, visit our Interpreter Services page.
- Request a callback by contacting us on 132 067 during business hours.
- Visit a branch-our team can assist you in person, find your nearest branch at our Locate Us page.
Complains and hardship
If you have a complaint or are experiencing financial hardship, we can handle those conversations through the NRS as well. You do not need to come in or write a letter.
Contact us on 132 067 through your preferred relay channel, or send a written complaint to:
Regional Australia Bank, Technology Park, Madgwick Drive, Armidale NSW 2350
If your complaint is not resolved to your satisfaction, you can contact the Australian Financial Complaints Authority (AFCA) at afca.org.au or on 1800 931 678 (free call).
Do I need to register with the NRS?
Members register with the NRS - registration is free and takes up to two business days. RAB does not need to register. Visit accesshub.gov.au to get started.
Is there a cost to use the NRS?
The NRS is funded by the Australian Government. There is no per-call fee. Members pay only their usual phone or data costs under their own plan.
Can I let Regional Australia Bank know in advance that I use the NRS?
Yes. If you would like us to note in your account that you use the NRS for phone contact, get in touch through any channel and ask us to add a note. This means our team is prepared when you call.
What if the call does not go smoothly?
If you experience any issues with an NRS call to us, contact the NRS Helpdesk on 1800 555 660 or at [email protected]. You can also contact us directly to let us know.
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Tools and resources
At Regional Australia Bank we like to make the complex, simple. If we have not answered your question below, please contact us , our friendly staff are always here to support you.