Corporate Documents

The work of Regional Australia Bank is underpinned by its legislation, vision, values, objectives and strategic direction.

Reports

Annual Reports, disclosures and workplace gender equality reports.

Prudential Information Disclosures

Workplace Gender Equality Report

Policies and Guides

Privacy notice and privacy policy, credit guides, financial services guide and info on compliant handling.

Financial Services Guide

Complaint Handling

At Regional Australia Bank we welcome suggestions, compliments and complaints as an opportunity to improve our service. If you experience a problem, or you're dissatisfied in any way, it’s important we hear about it. Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied.

Financial Claims Scheme

The Australian Government's Financial Claims Scheme (FCS) protects people's deposits in the unlikely event that a bank, building society or credit union fails.

Application and Interview Process Terms and Conditions

Information regarding Regional Australia Bank's application and interview process.

Customer Owned Banking Code of Practice

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies.

Product Terms and Conditions

Account access, availability, Visa conditions of use, Mortgage offset conditions and interest rates for non-features deposit products.

Account and Access Facility Conditions of Use

Summary of Accounts and Availability of Access Facilities

Visa Conditions of Use

Mortgage Offset Conditions of Use

Interest Rates for Non-Featured Deposit Products

Visa Platinum Rewards Credit Card-Travel Insurance Terms and Conditions

Platinum Concierge Service Terms and Conditions

Regional Australia Bank Fees and Charges

Member Forms

Request to release security property