Each year we release a report on Regional Australia Bank, our financial performance and the activities that we have undertaken throughout the previous year. In this list of reports, you will find reports dating back to 2010.

As a locally-incorporated authorised deposit-taking institution, Regional Australia Bank must disclose information about our capital, risk exposures and remuneration practices on a quarterly and annual basis, so as to contribute to the transparency of financial markets and to enhance market discipline.

Workplace gender equality is achieved when people are able to access and enjoy the same rewards, resources and opportunities regardless of gender, which is something that Regional Australia Bank takes seriously. Find out more about our compliance with the Workplace Gender Equality Act 2012.

This document outlines what type of information we can collect from you, why we collect it and who and when we can then disclose that information to. You will also find information about credit providers and credit reporting bodies, guidance on third party information, security of information and your rights regarding marketing preferences.

At Regional Australia Bank the protection of your privacy and the maintenance of your personal information is fundamental to the way we do business. This policy outlines how we deal with your personal information, including information that we collect and hold. This Policy also applies to information that we collect from third parties including the credit reporting system. This policy provides guidance on how you can access your information, how you are able to have us correct it and how you can lodge a complaint if you have any concerns about how we manage your personal information.

Regional Australia Bank is committed to adhering to our responsible lending obligations. This document outlines what those obligations are, in regards to any new credit contracts or credit limit increases. You will also find information about our internal and external dispute resolution processes.

Regional Australia Bank has designed this guide to assist in deciding whether to use any of the financial services we offer. The guide will also provide you with information about our name and contact details, the financial services we are authorised to provide, any remuneration that we or any other relevant person may be paid in relation to the financial services we offer and how we deal with complaints against us.

Regional Australia Bank operates under a constitution and is proud to be a customer-owned bank. Being member owned means we're free to focus on delivering values to members rather than the interests of shareholders.

At Regional Australia Bank we welcome suggestions, compliments and complaints as an opportunity to improve our service. If you experience a problem, or you're dissatisfied in any way, it’s important we hear about it. Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied.

The Australian Government's Financial Claims Scheme (FCS) protects people's deposits in the unlikely event that a bank, building society or credit union fails.

Information regarding Regional Australia Bank's application and interview process.

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies.

Regional Australia Bank is committed to maintaining a positive and open culture where individuals feel they can come forward and make a Disclosure that ensures integrity, openness, accountability and ethical behaviour is practiced by employees, officers, directors and contractors. The purpose of the Whistleblower Protection Policy is to assist with identifying wrongdoing that may not be uncovered unless there is a safe and secure means for disclosing wrongdoing.

This document must be read together with our ‘Fees & Charges’ and the ‘Summary of Accounts & Availability of Access Facilities’. Together these documents form the 'Conditions of Use' for Regional Australia Bank’s account and access facilities. You will find information about account operations, complaints, member chequing, direct debit, electronic access facilities and Epayents conditions of use as well as information about the Customer Owned Banking Code of Practice.

This Document should be read together with Regional Australia Bank’s ‘Accounts and Access Facilities Conditions of Use’ and our ‘Fees and Charges’ brochure. This document outlines what type of accounts we provide as well as what features those account have.

It is important that you understand the terms and conditions of any product, but particularly important when a credit contract is involved. This document will provide you with an information statement, the Visa conditions of use and the terms and conditions of Regional Australia Bank’s Qantas Rewards Program and Platinum Concierge Service.

Regional Australia Bank has a large list of products that we currently provide. This document will provide you with the interest rates for all of our products that are not currently featured throughout our website. Some of these products have been discontinued and are no longer available, while some are still available to select for new accounts.

This booklet sets out important information about the insurance available to Visa platinum rewards credit card members with Chubb Insurance Australia Ltd. The Terms and Conditions explains the nature of the arrangements and their relevant benefits and risks.

This Fees and Charges brochure should be read together with Regional Australia Bank’s ‘Accounts and Access Facilities Conditions of Use’ and our ‘Summary of Accounts and Availability of Access Facilities’. This document outlines all fees, charges and transaction limits for all products and services that Regional Australia Bank provides. This includes but is not limited to general, overdrawn, international, cheque, loan and credit facility fees.

When finalising a home loan with Regional Australia Bank, you will need to arrange for your mortgaged property to be released from our security registry. This could be for many reasons, including the sale of your property, refinancing, final payment made or to remove a guarantor from your loan.