Regional Australia Bank operates under a constitution and is proud to be a customer-owned bank. Being member owned means we're free to focus on delivering values to members rather than the interests of shareholders.

At Regional Australia Bank we welcome suggestions, compliments and complaints as an opportunity to improve our service. If you experience a problem, or you're dissatisfied in any way, it’s important we hear about it. Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied.

The Australian Government's Financial Claims Scheme (FCS) protects people's deposits in the unlikely event that a bank, building society or credit union fails.

Information regarding Regional Australia Bank's application and interview process.

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies.

Regional Australia Bank is committed to maintaining a positive and open culture where individuals feel they can come forward and make a Disclosure that ensures integrity, openness, accountability and ethical behaviour is practiced by employees, officers, directors and contractors. The purpose of the Whistleblower Protection Policy is to assist with identifying wrongdoing that may not be uncovered unless there is a safe and secure means for disclosing wrongdoing.