What is changing?
From 1 July, businesses and organisations that send text messages using a branded sender name (such as "Regional Australia Bank") must register that sender ID. Registered sender IDs help confirm that messages are coming from legitimate organisations. Messages sent from registered sender IDs will continue to display the organisation's name. Messages sent from unregistered sender IDs will be labelled "Unverified" and may be grouped together with other unverified messages on your phone.
What does this mean for Regional Australia Bank members?
Regional Australia Bank has taken steps to ensure our SMS communications remain trusted and identifiable. If you receive a text message claiming to be from Regional Australia Bank, you should check that it appears from our registered sender ID.
If a message is marked as "Unverified", or comes from an unfamiliar phone number claiming to be Regional Australia Bank, treat it with caution. While not all unverified messages are scams, scammers often attempt to impersonate trusted organisations.
What members can expect
Regional Australia Bank's sender ID has been successfully registered. When we send you an SMS, you will see 'RAB' displayed as the sender.
If a message claiming to be from Regional Australia Bank appears as 'Unverified', treat it with caution and contact us directly if you are unsure of its authenticity.
How to stay safe
Don't click suspicious links
Do not click on links in unexpected messages.
Keep your personal information private
Do not share personal information, passwords or banking details via SMS.
Verify through official channels
Contact Regional Australia Bank directly using the phone number on our website.
Be alert to common scam tactics
Be especially cautious of messages marked "Unverified" or messages that create a sense of urgency.
Our commitment to protecting you
The SMS Sender ID Register is another important step in the fight against scams. By making it harder for criminals to impersonate legitimate organisations, the initiative provides Australians with greater confidence in the text messages they receive.
Support is always available
It can be hard to spot a scam, especially when it looks legitimate. Knowing the warning signs can help you stay confident and in control. If you’re ever unsure, contact us for support.
Visit the Security Hub
Our Security Hub is a go-to destination for staying informed about online threats. It offers practical tips, scam alerts, and easy-to-use tools that help you recognise and respond to risks with confidence.
Trusted support services
Scamwatch & National Anti-Scam Centre
Scamwatch, run by the Australian Competition and Consumer Commission, provides information on how to recognise, avoid, and report scams. It’s part of the broader work of the National Anti-Scam Centre, which brings together government, industry, and community efforts to disrupt scams and protect Australians.
Australian Cyber Security Centre
The ACSC is the Australian Government’s lead agency for cyber security. It provides up-to-date alerts, advice, and resources to help individuals and businesses protect themselves online. It also plays a key role in coordinating national responses to cyber threats.
MoneySmart
MoneySmart, by Australian Securities & Investments Commission, offers free and confidential financial counselling services. If you’ve been financially impacted by a scam, they can help you get back on track.
ReportCyber
Managed by the Australian Government, ReportCyber is the official platform for reporting cybercrime and online incidents. It also offers guidance on what to do if you’ve been affected by a cyber incident.
Helpful resources
Disclaimers
This content is informed by resources from the Australian Government’s Scamwatch website. For more information and resources on protecting yourself from scams, visit www.scamwatch.gov.au. Information is general in the nature and does not take your personal circumstances into account. Regional Australia Bank Ltd ABN 21 087 650 360 AFSL & Australian Credit Licence 241167.
