Our Story

Regional Australia Bank is a customer owned bank who have been helpingĀ regional Australians achieve their lifestyle goals for more than 50 years.

Regional Australia Bank is committed to regional Australians. We take pride in calling regional Australia our home

The Regional Australia Bank story  

At Regional Australia Bank we live and breathe that regional Australia spirit. We want to play an active and influential role in our communities, and empower the people and businesses of regional Australia to achieve great things.  

Originally established as New England Staff Credit Union at The University of New England in Armidale, our roots go all the way back to 1969.
Following mergers with Peel Valley Credit Union in 2004, Orana Credit Union in 2008 and Hunter Mutual in 2010, we became the Community Mutual Group, operating under New England Mutual, Orana Mutual and Hunter Mutual in the relevant geographical areas. 

In 2016, we became Regional Australia Bank. We have since expanded geographically through merging with Holiday Coast Credit Union and continue empower more regional Australians through our customer owned banking services. Our mission is to become the trusted bank for ALL regional Australians.

We’re different

Every time we help an individual person grow financially, every time we help a regional business succeed, we’re helping our communities grow and succeed – and that’s our measure of success. 

The ‘Big Four’ banks in Australia are owned by investors – they exist to generate profits to deliver dividends for shareholders. We’re different. How? Our only shareholders are our customers, which means our motivation is purely on delivering value to our customers – our Members. 

By delivering quality, competitively priced products, superior service and by investing back into our communities, we are focused every single day on what’s important: the prosperity of regional Australia.

We are committed

We currently have 36 branches across regional NSW, including the New England North West, Central West, Mid North Coast and Greater Newcastle regions – each of them staffed by local people who are committed to helping you succeed. 

We recognise the integral part they play in local and regional communities, and are proud to say we’re committed to keeping our branch network open.  

We’re Invested

We’re a regional bank, yes – face to face service and a quality relationship is second to none. Equally, we are invested in delivering very best digital experience and security for our Members. 

Our digital services are just as important as our branch network. Our online banking app and digital wallet enable you to transact easily and access your accounts from your device, while our 24/7 real-time fraud monitoring service monitors your account in real-time, and will alert you if and when a transaction looks suspicious. 

Where you’ll find us 

We keep our offices and call centres local. We have a number of offices and call centres, all based in regional NSW. With head offices in Armidale and Port Macquarie, and multiple regional call centre reaching Coffs Harbour, Tamworth, Newcastle and Dubbo, as well as our branch network, we’ve proudly created more than 250 jobs for people from regional NSW.

The importance of local people 

Our dedicated staff are specialists in their fields and have been carefully selected to deliver on our promise to our customers. They all have a deep understanding of their local areas, and get a real kick out of helping individuals achieve their lifestyle and financial goals. They share the desire to see our communities succeed, which is why you’ll often see them coaching the soccer team, working on committees or helping raise money for the next big community project

We believe in integrity, respect and fairness

And we live and breathe those values every single day. After all, that’s the mindset of regional Australians – relationships built on trust and reliability, a strong sense of community and the feeling of unity and belonging. We bring regional Australian values to you.

And we believe in actions, as well as words 

Talking the talk can be the easy bit. We make sure we walk the walk. Whether it’s giving back to the community through our Community Partnership Program, which financially supports 1700 community projects every year, keeping our branches open, or choosing not to pass on full interest rate rises to our members, we do everything we can to support you and your community, every step of the way. We’re driven by doing right by our Members.