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Fake purchase notifications: Don't fall for the refund scam
Scammers are sending fake text messages and emails claiming you have made a purchase or payment that you did not authorise. These messages often include a phone number and urge you to call immediately to cancel the transaction or request a refund.
The goal is to create panic and pressure you into contacting the scammer.
Warning signs to look out for
Unrecognised purchase
A message or email about a purchase, payment or subscription you do not recognise.
Immediate call request
Instructions to call a phone number to dispute, cancel or reverse the payment.
Urgent action required
Claims that urgent action is required to stop money leaving your account.
Requests for sensitive information
Requests for personal information, online banking details, card numbers or verification codes.
Remote access requests
Pressure to install software or grant remote access to your computer or mobile device.
How the scam works
Fraudsters send fake receipts, invoices or payment notifications that appear to come from trusted brands such as PayPal, Microsoft, Amazon, Apple or other well-known businesses.
The message typically states that a large payment has been processed and provides a customer support number to call if you did not make the purchase.
When victims call the number, scammers may:
- Ask for banking, creditcardor personal details.
- Request remote access to the victim's device.
- Claim they need to process a refund and direct the victim to log into online banking.
- Attempt to transfer money from the victim's accounts.
Support is always available
If you've shared personal information, online banking details or card information, contact us immediately on 132 067 or the fraud monitoring service on 1300 705 750 so we can help secure your accounts and discuss next steps.
If you believe your identity has been compromised, report the incident to ReportCyber and take steps to protect your personal information and accounts.
Visit the Security Hub
Our Security Hub is a go-to destination for staying informed about online threats. It offers practical tips, scam alerts, and easy-to-use tools that help you recognise and respond to risks with confidence.
Trusted support services
Scamwatch & National Anti-Scam Centre
Scamwatch, run by the Australian Competition and Consumer Commission, provides information on how to recognise, avoid, and report scams. It’s part of the broader work of the National Anti-Scam Centre, which brings together government, industry, and community efforts to disrupt scams and protect Australians.
Australian Cyber Security Centre
The ACSC is the Australian Government’s lead agency for cyber security. It provides up-to-date alerts, advice, and resources to help individuals and businesses protect themselves online. It also plays a key role in coordinating national responses to cyber threats.
MoneySmart
MoneySmart, by Australian Securities & Investments Commission, offers free and confidential financial counselling services. If you’ve been financially impacted by a scam, they can help you get back on track.
ReportCyber
Managed by the Australian Government, ReportCyber is the official platform for reporting cybercrime and online incidents. It also offers guidance on what to do if you’ve been affected by a cyber incident.
Helpful resources
Disclaimers
This content is informed by resources from the Australian Government’s Scamwatch website. For more information and resources on protecting yourself from scams, visit www.scamwatch.gov.au. Information is general in the nature and does not take your personal circumstances into account. Regional Australia Bank Ltd ABN 21 087 650 360 AFSL & Australian Credit Licence 241167.
