Our services (including digital banking, bank cards and ATM usage) will be temporarily unavailable from 4pm October 12th until 12pm October 13th. We apologise for any inconvenience and thank you for your patience.
Most banks exist purely to generate profits that increase share prices and dividends for their investors. Unfortunately, that usually comes at the cost of their customers.
Unlike the big banks, our customer-owned structure means our customers are our shareholders. When you join us and open an account you also buy a share in Regional Australia Bank and become a member. Its called mutual banking.
It works too:Roy Morgan Research has found that customer satisfaction at Regional Australia Bank was 92.0%1 (as of July 2018), well above the big four’s average of 77%.2
Each of our members is entitled to a vote at our Annual General Meeting and is eligible to nominate for the Board of Directors.
Every one of our members is both a customer and a shareholder, so we aren't concerned about share prices and dividends. We exist for the financial well-being of our members and the sustainability of our communities.
Our profits are reinvested back into delivering value for you, including:
Being 100% customer-owned means we're 100% focused on you.
When you apply for your first loan or account with us we'll open your membership as part of the application. All members purchase a single share for $1. Your share isn't a fee, it's fully refunded if you decide to close your membership with us.
You can request to close your membership at any time. Just let us know and your membership and accounts will be closed and the cost of your share will be refunded to you.
1Regional Australia Bank Annual Member Survey July 2018, conducted by Roy Morgan Research (sample size 1979)
2Average Satisfaction Score Big 4 banks Roy Morgan Research Single Source Survey June 2018 (sample size 25,051)