Support
All the helpful information you need is available right here!
Verified by Visa is a free, online security layer designed to protect you and make Internet transactions safer at participating merchants.
When shopping online with a Verified by Visa retailer, we will assess the security of the transaction and where we determine there is a potential risk, you will be requested to provide additional information to confirm your card isn't being used without your permission. The questions we will ask will be personal information we hold about you and are not sent to the retailer.
For more information see our Verified by Visa page or read more at Visa
To enable Verified by Visa create an account here.
You can access your statements online if you have registered for online statements
You can also produce a transaction list yourself through your Internet Banking1.
If you have access to Internet Banking and would like to make the switch for online statements for future statements simply log into Internet Banking, navigate to ‘settings’ and then ‘online statements’1.
If you do not have Internet Banking please contact us, call 132 067 or visit your local branch and we can print the statement for you.
If your Regional Australia Bank Credit Card, Visa Debit Card or Access Card has been lost or stolen, please contact us on 1800 139 241 immediately so we can stop all transactions on your account.
You can also contact the Service Support Centre on 132 067.
If you're currently overseas please phone +61 (0)2 8775 9181.
Regional Australia Bank Mobile Banking App users can also report or block cards via the card management section within the app.
For more information, please see our Lost or Stolen cards page.
If you are planning on going overseas in the near future, please contact us on 132 067 to advise us of the dates that you will be away and where you will be travelling to. This is so we can safely monitor your account for possible fraud. You may also need to provide an alternate contact number prior to leaving Australia in the case that fraud is evident.
If your card is lost or stolen whilst overseas please contact us +61 (0)2 8775 9181.
Please ask them to use the following details:
You will need to contact the Service Support Centre on 132 067 or go into one of our branches to dispute the transaction/s.
If it is outside our operating hours (8.00am - 6pm weekdays, 8.30am -12 noon Saturday) please call the Lost/Stolen Card Hotline on 1800 139 241 to have your card cancelled immediately and contact the Service Support Centre on 132 067 or go into one of our branches to dispute the transaction/s during business hours.
A formal dispute will commence once all necessary paperwork has been received, this process can take up to 45 days for Visa transactions and 21 days for EFT transactions. Please note that these time-frames may be extended and you will receive written notification to advise of this.
You can use any Regional Australia Bank ATM, Westpac ATM, St George ATM, Bank of South Australia ATM or Bank of Melbourne ATM within Australia without incurring any fees4.
If you are waiting on a payment to come through to your account, please note that it can take 24-48 hours to reach your account from the time it was sent. If it has been over 48 hours you can contact us on 132 067 and we can check whether your payment has been received or it has been rejected by Regional Australia Bank for any reason.
You will need to provide the following:
Please note that if any of these details are incorrect credits or debits may be rejected.
You will need to provide the following:
Please note that if any of these details are incorrect credits or debits may be rejected.
As a direct debit is an arrangement you have organised with a merchant we do advise you to contact the merchant directly to cancel the direct debit authority to prevent incurring possible charges. By us cancelling the authority, it does not cancel the legal arrangement you have in place with the debiting company.
To request a stop you can contact our Service Support Centre on 132067, visit your local branch or complete and email the Direct Debit Cancellation Form - Jan 2018 to [email protected].
Transfers to another Regional Australia Bank account (completed without a BSB) are usually processed instantly- 24 hours a day, 7 days a week.
For transfers to other institutions (using a BSB), we make every effort to ensure that transfers completed before 4:30pm (NSW time) on business days will be sent to the receiving institution that same day. However, this may not always be possible due to circumstances out of our control. Similarly, availability of funds is also subject to the transfer being processed by the receiving institution.
Simply call 132 067 or visit your local branch.
Access to the Regional Australia Bank's internet banking service is free, however some transactions completed using internet banking may attract a fee. Please refer to our Fees and Charges for specific transaction details.
To do this, select the account on the Internet Banking home page and click ‘Download Transactions’ and follow the prompts.
If you need to make multiple, regular payments such as salaries to staff or BPAY payments you can upload an ABA file into our Batch Payment service. Select ‘Batch Payments’ from the ‘Transfer’ menu option.
If you need to reset your password or have been blocked from Internet Banking please contact us on 132 067. Once the password has been reset by us you’ll need to log into Internet Banking to create your own secure password.
If you know your password but simply want to update it then please login into Internet Banking and change it under settings/password.
When your login is due to expire you will be prompted to create a new password.
You cannot reuse a previous password.
Regional Australia Bank offers a range of security options to protect your banking while online including SMS alerts for selected transactions and changes as well as Security Tokens. To select the option that best suits your needs please contact us on 132067.
There is no charge for the use of security tokens or SMS one-time passwords. However, if your token is lost or damaged as a result of misuse you may be charged a fee to cover the cost of a replacement. See Fees & Charges for details.
For the security of your account, please let us know immediately if you have lost your security token by contacting us on 132 067. We will disable the old security token and organise a new one which will need to be registered to your login.
You do not need to install any software from Regional Australia Bank to access Internet Banking. However, it is recommended you have an up to date web browser installed on your computer to make use of the additional security features, speed and customisations provided by browser manufacturers.
You should also consider buying security software or ensuring that your existing security software is up to date.
See our web browser support for more information.
What system security is in place for Internet Banking?1
Regional Australia Bank take the security of your personal details and financial transactions very seriously and as such we utilise industry leading security systems, fraud prevention tools and transaction monitoring to ensure your online banking experience is secure.
Secure login: To access Internet Banking you need to verify your identity by supplying your member ID and password.
Transaction monitoring: Regional Australia Bank uses up to date technology to monitor and detect any possible fraudulent transactions. On occasion we may contact you to confirm transactions which may appear unusual are correct. At no time during these calls will we request your Internet Banking log in or your card PIN.
Encryption: We use strong encryption to scramble all the data computers send when they are communicating with each other. Regional Australia Bank uses a 256-bit Transport Layer Security (TLS) which provides one of the best forms of encryption available.
Session timeout: To protect your accounts from any unauthorised activity in the event your session is left unattended or terminated abnormally, Internet Banking will automatically log you out and close your session.
Access lock out: To help protect you against anybody trying to hack into your account online, all login attempts into your account are recorded. If the number of unsuccessful login attempts exceeds the limit set by us, access to your Internet Banking service will be disabled immediately.
Here are some tips to keep your banking experience secure.
Never give your Internet Banking password out to anyone. If you become aware of a suspicious email, internet or telephone hoax, or if you think you have received a "scam e-mail", please contact us immediately on 132 067.
Here are some more tips to help you stay smart online. https://www.communications.gov.au/what-we-do/internet/stay-smart-online
Regional Australia Bank recommend if you are not using the most up to date version possible, that you upgrade your browser to a newer version that can:
Outdated browsers provide limited features, bugs and operating faults, and a security risk to those using them.
If you can’t change your browser because of other requirements please consider installing a second browser for Internet Banking.
If required please speak to your network or computer provider.
For the best online banking experience and security features, Regional Australia Bank recommends using one of the following free and reliable browsers when accessing Internet Banking.