A faster and safer way to check out online using your Visa card without entering your card details every time.
Click to Pay is a more secure online payment service from Visa that lets you check out quickly without needing to enter your card number, expiry date or security code.
Once your eligible card is enrolled, your details are securely stored and ready to use when shopping online with participating retailers.
You don’t need to download anything or create an account.
If you have an eligible Visa card and your contact details (mobile number and email) are up to date, you’ll be automatically enrolled.
Browse at participating retailers.
Select Click to Pay at checkout.
Choose your card and verify your identity if prompted.
Your payment is processed securely without entering your card details.
Once enrolled, customers can use Click to Pay with eligible cards wherever Click to Pay is accepted and the Click to Pay icon is displayed.
A Click to Pay profile is created using an email address or mobile number, and multiple eligible cards from participating card issuers can be linked to the same profile.
With Click to Pay, checkout is faster and easier. Here's what the experience looks like from start to finish.
User will input Click to Pay email and phone number at the checkout.
Option to Select “remember me” on their trusted devices & skip for this step future.
User will receive a one-time code from Visa. Select “remember me” on their trusted devices & skip for this step future.
Choose your preferred card you want to pay with.
Checkout successful.
Can I opt out of Click to Pay?
Yes, you can opt out at any time. To opt out of Click to Pay, simply contact us and we’ll arrange this for you. Speak to your local branch, call us on 132 067 or get in touch through our Contact Us page.
Can I still use my card as normal?
Of course, you can continue to pay by entering your card details manually or using other payment methods.
Do I need to download anything or create an account?
No, you don’t need to download an app or create an account to use Click to Pay.
If you have an eligible Visa card, you may be automatically enrolled. There’s nothing you need to do to get started.
Is it secure?
Yes. Click to Pay helps protect your card details by not sharing your full card number with the merchant. You may also be asked to verify your identity for added security.
What happens if I get a new or replacement card?
Replacement and renewed cards are automatically enrolled in Click to Pay, so you can continue using it without interruption.
What happens if I have more than one card?
If you have multiple cards linked to the same email address and mobile number, you may see all of them when selecting your payment method at checkout.
What if I'm travelling or my mobile number changes?
Click to Pay uses your mobile number and email to verify it's you, so keep these up to date if you're heading overseas or changing your number. You can update your details anytime through online banking, the app, or by calling us. If you can't receive the verification message while you're away, you can still pay by entering your card details manually.
What if my card is locked or blocked?
You may still see your card in Click to Pay, but transactions won’t be approved until your card is active again and enabled for online purchases.
What if someone has a card linked to my account?
If someone else, like a partner or a child aged 14 or over, has their own card linked to your account, their card is enrolled separately using their own contact details, not yours. If they don't have their own mobile number and email on file, their card won't be automatically enrolled.
What is Click to Pay?
Click to Pay is a secure way to pay online using your Visa card without entering your card details each time.
What is the $0.00 transaction from Visa Provisioning Service on my account?
You may notice a $0.00 transaction from Visa Provisioning Service when adding your card to Click to Pay. This is a temporary validation check used to confirm your card details are valid.
Don't worry, no money has been charged to your account and no action is required. The $0.00 transaction will automatically disappear from your account shortly.
Where can I use Click to Pay?
You can use Click to Pay at participating online stores. Just look for the Click to Pay icon at checkout.
Who do I contact if I need help?
If you have any questions, our team is here to help. You can call us on 132 067 or get in touch through our Contact Us page.
Will I still be asked to confirm my payment?
You may be asked to enter a one-time code or complete a quick verification step to help keep your account secure. Additional transaction verification steps may also apply depending on the merchant, transaction, or Visa requirements.
Disclaimers
The Click to Pay icon, consisting of a pentagon design oriented on its side with a stylised depiction of a fast forward symbol on the right, formed by a continuous line, is a trademark owned by and used with permission of EMVCo, LLC.
Click to Pay is Visa’s express online checkout experience that allows cardholders to make payments with an eligible Visa card at participating merchants without manually entering card details.
To use Click to Pay, an eligible and active Visa card must be enrolled in the service. Regional Australia Bank customers who meet the eligibility criteria may be automatically enrolled, if we are unable to enrol your card, you can do this yourself using Visa’s Click to Pay consumer portal.
If you would like to update your personal details or remove your card from Click to Pay, you can do this by contacting us on 13 20 67 or visiting a branch.
Click to Pay may automatically populate checkout details at participating merchants. Cardholders warrant that their details are accurate, that they are authorised to use the card, and agree not to misuse or interfere with the service.
Neither Regional Australia Bank, nor Cuscal is a party to any merchant transaction completed using Click to Pay.
Use of Click to Pay is optional, you may choose not to use Click to Pay as a payment method. Use of Click to Pay and any liability for card use remains subject to existing Regional Australia Bank’s Visa Conditions of Use and Account and Access Facility Conditions of Use.
To enable and operate Click to Pay, Regional Australia Bank may share limited personal information with Visa. Personal information is handled in accordance with Regional Australia Bank’s Privacy Policy and applicable laws.
Visa’s Click to Pay terms and privacy notices also apply. For more details, visit Visa’s website: Visa Checkout Terms of Service