The third party issue affecting our app, Internet Banking and card payments has now been resolved. Services have been restored and are operating as normal. We apologise for the inconvenience and thank you for your patience.
As a financial product issuer, we provide a Target Market Determination (TMD) for each financial product we offer.
By having TMDs, we can ensure that we have identified a target market of consumers and designed products that are suitable for that target market. It also allows us to review our products so that customers receive products that are likely to match their likely goals, financial situation and needs.
Our TMDs are available below for you to view and describe:
It is important to note that TMDs do not include a product's terms, conditions, fees or charges, and provide general guidance only. Therefore, the information should not be a substitute for personal financial advice.
When deciding if a product is suitable for you, please refer to our Account and Access Facility Conditions of Use, Summary of Accounts and Availability of Access Facilities, Fees and Charges, and applicable interest rates.
We continuously monitor our products to meet our Product Design and Distribution Obligations (DDO), while prioritising honest and clear communication to help ensure that our customers are well-informed and confident in our processes and decisions. In our commitment to openness and transparency, we’ve made it easier for customers and frontline teams to report any issues with our Target Market Determinations (TMDs).
Your trust is essential to us, and we work diligently to maintain it through our transparent practices. If you notice any inconsistencies or have concerns about how a product is being distributed, please:
We appreciate your feedback and support.
If you have any questions, we're here to help.