What are Card Controls?

 They’re preferences you can set up for how you’d like to use your card. You can slide features on and off in the app or internet banking when you need them, or you can keep them on all the time.

Card control app settings

How to Access Card Controls?

 It’s digital access only in the app. The teams on the phone and in our branches can’t set these for you – though they can answer any questions you may have.

Steps:

  1. Log in to the App
  2. Select 'Cards' on the bottom right-hand side of the app
  3. Simply enable or disable the features you wish to alter.

Card Lock

If you misplace your card, you can temporarily lock it instead of cancelling it. ‘Temporary lock’ immediately disables all features. As a result, any transactions attempted will be declined.

PayWave Transactions

If you have a PayWave-enabled credit or debit card, you can use Card Controls to turn PayWave off (it’s ‘on’ by default when your card arrives).

When PayWave is enabled, you can ‘tap’ your card on a contactless point of sale terminal to make a payment.

When PayWave is disabled, you won’t be able to pay for things by ‘tapping’ your card. Instead, you’ll need to either insert or swipe your credit or debit card to make the transaction.

In-store Transctions

Disabling in-store transactions will block payments attempted where the card is physically presented at a merchant terminal (eftpos machine). So, if you swipe or insert your card, or use payWave when making a payment, it will decline.

Online Transctions

If you disable online transactions via Card Controls, you won’t be able to use your card to buy things online – nor will you be able to use your card to pay for things via phone, mail or any other transaction where your physical card is not present (also known as card-not-present transactions).

ATM Withdrawals

Disabling ATM withdrawals on your card will block cash withdrawals and cash transfers at any ATM.

Digital Wallet

For payments on devices and online. Disabling digital wallet on your card will block all transactions where you attempt to use Apple Pay, Google Pay and/or Samsung Pay. This includes any in-app purchases.

International Transactions

Card Controls has an option to disable transactions either domestically or internationally.

So, for example, you could decide you would like ATM withdrawals to be enabled within Australia but disabled outside of Australia for your own protection.