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As you would now be aware, Holiday Coast Credit Union merged with Regional Australia Bank on 1st July, 2019. We have now brought the two banking systems together and are progressively moving to a single brand name, Regional Australia Bank. The merger has prompted some important changes to our fees & charges and transaction limits, as well as changes to product names and account access that will affect our merging Holiday Coast members.
Please see below for a summary of these changes and how they may impact you.
We are delighted to bring you some tangible benefits in the form of fee relief for many of our members. View the summary of recent changes to our fees and charges and transaction limits to find out more.
There will be a small change to the way in which we refer to your account type/prefix. The prefix is the ‘S’ (Savings), ‘L’ (Loan) or ‘I’ (Investment/Term Deposit) that denotes your account type. When the systems merge, your accounts will simply display a different prefix and in some cases, the account name will also change.
It is important to note that despite these changes, your accounts will continue to operate in the same way. All existing electronic direct debits & credits will continue as normal.
A very small number of merging Holiday Coast Credit Union members may require a change to their member number. These members have been contacted directly and provided with their new member number. While this will affect how these members access their accounts, it will not impact the day to day function of their accounts as all electronic direct debits and credits will continue as normal.
FAQs are available for those members impacted by this change to their member number.
In order to maintain an attractive interest rate on the Freedom Retirement (S50) account, we have introduced a new tier for balances over $250,000.
Furthering our capacity to offer even more attractive interest rates and fee relief over time.
Both organisations are people focused and share a commitment to maintaining and evolving our face-to-face services.
Our shared range of products and services, including a commercial banking product suite, will ensure that no member will be worse off should the need arise to migrate products.
Combining our key digital services to improve your contemporary mobile and internet banking experience, including introducing Apple and Android Pay payments from your mobile device as well as maintaining Osko and PAY ID for real-time transfers between institutions.
More friendly and helpful staff in 11 branches along the coast from Coffs Harbour in the north to Maitland in the south.
A community focus is one of our shared strengths. In addition to continuing traditional event sponsorships, the combined entity will pledge over $1,500,000 each year to our respective regional communities in the form of philanthropic donations to local sporting clubs, communities groups and charities.
Together we’re better equipped to support the growing demand for our lending into the future as people turn away from the ‘Big Four’ banks to our customer owned alternative.
By working together, we can make a difference to the lives of those within our communities. We're here to listen, to find out your goals and to help you get there.