Security tips for internet banking

Security tips for Internet Banking

What system security is in place for Internet Banking?¹

Regional Australia Bank take the security of your personal details and financial transactions very seriously and as such we utilise industry leading security systems, fraud prevention tools and transaction monitoring to ensure your online banking experience is secure.

These security measures include;

Secure login: To access Internet Banking you need to verify your identity by supplying your member ID and password.

Transaction monitoring: Regional Australia Bank uses up to date technology to monitor and detect any possible fraudulent transactions. On occasion we may contact you to confirm transactions which may appear unusual are correct. At no time during these calls will we request your Internet Banking log in or your card PIN.

Encryption: We use strong encryption to scramble all the data computers send when they are communicating with each other. Regional Australia Bank uses a 256-bit Transport Layer Security (TLS) which provides one of the best forms of encryption available.

Session timeout: To protect your accounts from any unauthorised activity in the event your session is left unattended or terminated abnormally, Internet Banking will automatically log you out and close your session.

Access lock out: To help protect you against anybody trying to hack into your account online, all login attempts into your account are recorded. If the number of unsuccessful login attempts exceeds the limit set by us, access to your Internet Banking service will be disabled immediately.

What can I do to ensure my Internet Banking is secure?¹

Here are some tips to keep your banking experience secure.

Do’s

• Type www.regionalaustraliabank.com.au into your browsers address bar when you access our website and Internet Banking services rather than using your browser’s favourites or links sent to you in emails or via SMS.
• When you log into Internet Banking check the web address and ensure SSL/TLS encryption security is in place and the security certificate is valid
• Make sure you keep your operating system up to date to help prevent viruses and other potential risks. Check to see if automatic updates can be enabled for extra peace of mind.
• Ensure your Internet Banking password is strong and unique and keep it a secret. Choose a password which is easy for you to remember, but hard for others to guess. Don't use your date of birth, telephone number, address, your name or the name of a friend or relative.
• Make sure you change your password on a regular basis - ideally every three months.
• Turn off the automatically remember your username and password feature in your browser. See your browser’s documentation for details.

Don'ts

• Avoid using public computers such as those in internet cafes, hotels and airports. If you need to, make sure you clear the browser’s cache, history and cookies when you have finished.
• Do not allow your browser to remember your password. Not only can other users who have access to your computer log in to your account and see your passwords, but if your computer, smartphone, or tablet gets lost or stolen then so can anybody who finds it.
• Never write your password down or share it with anyone.
• Do not install software or run programs if you are unsure of their origin
• Do not click on links to websites or open attachments you are unsure of. Look out for emails that contain offers that seem too good to be true - they’re usually after your personal information or want you to download malicious software.
• Do not leave your computer unattended while you are logged in to Internet Banking. Make sure you click the ‘Logout’ button when you have finished.

Never give your Internet Banking password out to anyone. If you become aware of a suspicious email, internet or telephone hoax, or if you think you have received a "scam e-mail", please contact us immediately on 132 067.

Here are some more tips to help you stay smart online. https://www.communications.gov.au/what-we-do/internet/stay-smart-online