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What to do if your card is lost or stolen?

If your card has gone missing or it's been stolen, you should immediately call us to block it and request a replacement.

If your Regional Australia Bank Credit Card, Visa Debit Card or Access Card has been lost or stolen, please contact us immediately so we can stop all transactions on your account.

Block your card via the Mobile Banking App

Members using the Regional Australia Bank Mobile Banking App can report a lost or stolen card within the Card Management section.

Open the App and log in. Then use the menus on the top left or along the bottom to head to 'Cards'.

Find the card and follow the options on the screen. You can manage cards and change your PIN using the app and Internet Banking at any time.

Contact us directly

Lost or Stolen Cards Hotline

Call the Lost or Stolen Cards hotline immediately on 1800 648 027, 24 hours a day, 7 days a week.

Overseas?

If you are overseas, please contact Visa on +61 28299 9101. You'll then need to contact us to order a new card.

Contact our Fraud Department

If you are concerned about fraud on your account, please contact the Regional Australia Bank Fraud Department immediately on 1300 705 750 so that we can assist you in protecting your account.

What happens now?

You should get your replacement card and PIN within 7-10 working days if you’re in Australia.
Please let us know of any unauthorised transactions on your cards so we can investigate.
If you have any recurring transactions, you'll need to contact the company who charges your card and give them your new card details.

What are one-time passwords and why you should use them

One-time passwords (OTP) prevent fraudulent activities and improve your account security. Find out how they help verify identity and enhance account security by leveraging a unique password for every single login.

How to avoid common credit and debit card scams

Many people in Australia are concerned about the increasing prevalence of credit and debit card fraud. But there are practical steps you can take to safeguard your credit and debit cards