If your Regional Australia Bank Credit Card, Visa Debit Card or Access Card has been lost or stolen, please contact us immediately so we can stop all transactions on your account.
Members using the Regional Australia Bank Mobile Banking App can report a lost or stolen card within the Card Management section.
Open the app and log in by viewing your balances. Then using the menu on the top left, head to 'Cards'.
Find the card and follow the option on the screen. You can manage cards and change your PIN using the app and Internet Banking at any time.
Contact us directly on 132 067, Monday to Friday, 8am to 6pm and Saturday 8:30am to 12pm AEST.
Alternatively, use the contact numbers next to your card design to report your card lost or stolen.
Call the Lost or Stolen Cards hotline immediately on 1800 139 241, 24 hours a day, 7 days a week.
If you are overseas, please contact Visa on +1-303-967-1090. You'll then need to contact us to order a new card.
Call the Lost or Stolen Cards hotline immediately on 1800 648 027, 24 hours a day, 7 days a week.
If you are overseas, please contact Visa on +61 28299 9101. You'll then need to contact us to order a new card.