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Elder Financial Abuse
How to protect yourself and loved ones from scams, fraud, and financial abuse.
What is Financial Elder Abuse
Elder financial abuse happens when someone takes advantage of an older person to gain access to their money, property, or assets. This can include misusing funds, pressuring someone to sign documents, or stealing valuables. It often occurs in situations where trust is involved, such as with family members, friends, or caregivers, but can also happen through scams and fraud.
Why it matters
Financial abuse can have serious consequences for older Australians, including loss of savings, increased debt, and emotional distress. It can also impact independence and quality of life. Understanding the risks and taking steps to prevent abuse is essential for protecting yourself or someone you care about.
What to look out for
Unexplained withdrawals or transfers from accounts
Sudden changes to wills, Power of Attorney, or other legal documents
Pressure to share banking details, PINs, or passwords
Isolation from trusted family or friends
Someone taking control of finances without consent
Visit the Security Hub
Our Security Hub is your go-to destination for staying informed about the latest threats. It offers practical tips, scam alerts, and easy-to-use tools that help you recognise and respond to risks with confidence.
1800RESPECT
1800RESPECT is a national family violence and sexual assault service, 24 hours a day. You can contact the service in four ways: call 1800 737 732, text 0458 737 732, online chat and video call via their website.
Centrelink
Centrelink or Services Australia provides payments and crisis payments for victims of domestic violence or other extreme circumstances when a person cannot return to their home.
Family Relationships Advice Line
TheFamily Relationships
Advice Line
is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance. Call the Family Relationship Advice Line on
1800 050 321
.
MoneySmart
MoneySmart, by Australian Securities & Investments Commission, offers free and confidential financial counselling services. If you’ve been financially impacted by a scam, they can help you get back on track.
Lifeline
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. You can call 131 114, 24 hours a day, 7 days a week from anywhere in Australia for crisis support. You can also send a text message or contact their confidential online chat.
Financial Counselling Australia
Financial Counselling Australia (FCA) is the national peak body for financial counsellors. It supports the profession, advocates for fairer practices, improves access to financial counselling, and works to help people in financial hardship. For free financial counselling, call 1800 007 007.
Support for our members
If you’re experiencing financial hardship, or other challenging circumstances, let us help.
Recognise & avoid scams
Scammers come in various forms and disguises. Whether you received a call, email, or SMS requesting payment, it's crucial to take a moment and verify before taking any action, even if the request appears to be from us.
Unauthorised access to my account
If you suspect unauthorised access to your account, immediately change your password and contact our customer service team. We will help secure your account and investigate any suspicious activity.
Account management and support
For help with managing your account, including online access, and other features, contact our support team.