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Check the name. Spot the scam.
New feature coming soon: Confirmation of Payee (CoP)
A safer way to pay
We’re pleased to announce that Regional Australia Bank will soon be introducing Confirmation of Payee (CoP), a new security feature designed to help you make payments with greater accuracy and peace of mind. Whether you're paying employees, vendors, or customers, Confirmation of Payee checks if the account name, BSB, and account number you enter match the details held by the recipient’s bank.
What is Confirmation of Payee?
Confirmation of Payee is an industry-wide initiative led by Australian Payments Plus, designed to reduce mistaken payments and fraud.
It matches the account name, BSB and account number you enter with the details held by the recipient's bank before a payment is made to help ensure your money is going where you intend it to go and gives you greater confidence in every transaction.
How it works
Understanding the match outcomes
Match
Details match the recipient’s bank records
Close Match
Details are similar but not exact
No Match
Details do not match
Error
The service couldn’t confirm the match
When will it be available and how do I activate Confirmation of Payee?
Confirmation of Payee is coming to Regional Australia Bank in 2025.
Once available, there’s nothing you need to do, it will be automatically enabled. When you pay a new BSB and account number, or update an existing payee’s details, you’ll see a match result before the payment is processed.
What information is shared using the service?
The service will match the account name, BSB and account number you’ve entered against the details held by the recipient’s bank and return a match outcome.
Can I still make the payment whatever the match outcome?
To assist with lowering mistaken payments, we may advise you where an account is closed or no longer available to allow you to contact your customer or vendor to keep your business from handling returned payments. We will provide you with outcomes to ensure you can make informed decisions before you pay.
What’s a mistaken payment?
If you enter the wrong account details, you can end up sending your money to the wrong recipient. This can be difficult and time-consuming to retrieve, which is why it’s important to check the accuracy of the details you enter before you send your money.
What should I do when a name has special characters, such as ‘, -, or &?
Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen.
How does Confirmation of Payee work?
When you enter payment details, Confirmation of Payee checks the details you enter against the account name, BSB and account number held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next and gives you more confidence that the money you’re paying is going to the right account.
How can I prepare for Confirmation of Payee as an individual?
When sharing your account name, BSB and account number, ensure the information is correct. This will limit the enquiries you receive looking to confirm your details.
How can I prepare for Confirmation of Payee as a business?
It’s important to ensure that the account name listed on your invoices and website exactly matches your account name. This helps reduce enquiries from payers who may be unsure whether the account they’re paying belongs to your business.
What happens if the account name listed on my invoices doesn’t match my bank account name?
If the account name provided doesn’t match the name associated with your bank account, the payer will receive a 'no match' result. If your account is a non-individual business account, your actual account name will be displayed to the payer. The payer can still proceed with the payment regardless of the match result, unless the account is closed.
What information should I share when I want to receive a payment?
If you want to get paid without any confusion or potential delays, you should share the account name, BSB and account number for your bank account.
This is especially important if you’re a business with an account name that differs from the name you’re using to take a payment; for instance, if you have a different trading name for a particular part of your business.
What information do I need when paying someone?
You will need the recipient's account name, BSB and account number. If you're paying a business, make sure to use the business’s account name, as it may be different from the trading or brand name.
Can I still make the payment no matter the match outcome?
Yes. Confirmation of Payee will never stop you from completing a payment. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to retrieve.
I’m receiving money into my account, who can see my information?
If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the name will not be shown to protect your privacy.
If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
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Disclaimers
1
Confirmation of Payee is an initiative of Australian Payments Plus for general information only. To verify or understand more, please refer to Confirmation of Payee - Australian Payments Plus . Regional Australia Bank Ltd ABN 21 087 650 360 AFSL & Australian Credit Licence 241167.