Find the best Home Loan for you
The calculator below helps you determine the interest rate and loan repayment based on your loan amount and product selection. Please speak to an accredited Regional Australia Bank lender to ensure the product you select aligns with your financial goals. The calculator is intended as a guide to help you better understand your options.
Join us as we shape the future of Regional Australia Bank. See more
Power of Attorney (POA)
Discover what a POA means for you and your accounts.
What is Power of Attorney?
A Power of Attorney (POA) is a legal document that allows you to appoint someone you trust to manage your financial affairs if you’re unable to do so. This can help during illness, travel, or other circumstances where you need support. You can only appoint an attorney if you fully understand what it involves and are still capable of making your own decisions. The name of this document can vary depending on the state or territory.
Types of Power of Attorney
General Power of Attorney (Non-Enduring)
A general Power of Attorney allows you to appoint one or more trusted people (called attorneys) to make legally binding financial decisions on your behalf. This type of authority is temporary and will end if you lose the ability to make decisions or are no longer legally capable of managing your financial affairs. It is often used for short-term situations, such as when you are travelling or recovering from illness.
Enduring Power of Attorney
An enduring Power of Attorney also allows you to appoint one or more attorneys to make legally binding financial decisions on your behalf. Unlike a general Power of Attorney, this authority continues even if you lose decision-making capacity or become legally incapable of managing your own affairs. You can choose for an enduring Power of Attorney to start immediately or only take effect after you lose decision-making capacity.
When to consider each type of Power of Attorney
General Power of Attorney
Choose this option for short-term situations where you need someone to manage your financial affairs temporarily, such as during overseas travel or while recovering from illness. It’s ideal when you expect to regain full decision-making capacity.
Enduring Power of Attorney
Consider this if you want someone to continue managing your financial affairs even if you lose decision-making capacity in the future. This is often chosen for long-term planning, especially for health-related concerns or aging.
Regional Australia Bank's role
Acting on instructions
Regional Australia Bank follows the instructions of an appointed attorney, provided those instructions are within the scope of authority outlined in the power of attorney document.
Monitoring for misuse
If there is evidence or concern that an attorney is acting outside their authority or using funds for personal benefit, the Bank may investigate and take appropriate action to protect the member’s interests.
Managing changes
When notified that a power of attorney has been revoked, the Bank will promptly remove the attorney’s access to the member’s accounts to maintain account security.
Supporting attorneys and members
Clear guidance is provided to attorneys regarding their responsibilities, and members are supported with information about how their accounts are managed under a power of attorney. Staff are trained to identify signs of vulnerability and escalate concerns when necessary.
Verifying documentation
Power of attorney documents are reviewed and verified before any authority is granted, ensuring compliance with legal requirements and safeguarding member accounts.
Visit the Security Hub
Our Security Hub is your go-to destination for staying informed about the latest threats. It offers practical tips, scam alerts, and easy-to-use tools that help you recognise and respond to risks with confidence.
1800RESPECT
1800RESPECT is a national family violence and sexual assault service, 24 hours a day. You can contact the service in four ways: call 1800 737 732, text 0458 737 732, online chat and video call via their website.
Centrelink
Centrelink or Services Australia provides payments and crisis payments for victims of domestic violence or other extreme circumstances when a person cannot return to their home.
Family Relationships Advice Line
TheFamily Relationships
Advice Line
is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance. Call the Family Relationship Advice Line on
1800 050 321
.
MoneySmart
MoneySmart, by Australian Securities & Investments Commission, offers free and confidential financial counselling services. If you’ve been financially impacted by a scam, they can help you get back on track.
Lifeline
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. You can call 131 114, 24 hours a day, 7 days a week from anywhere in Australia for crisis support. You can also send a text message or contact their confidential online chat.
Financial Counselling Australia
Financial Counselling Australia (FCA) is the national peak body for financial counsellors. It supports the profession, advocates for fairer practices, improves access to financial counselling, and works to help people in financial hardship. For free financial counselling, call 1800 007 007.
Support for our members
If you’re experiencing financial hardship, or other challenging circumstances, let us help.
Recognise & avoid scams
Scammers come in various forms and disguises. Whether you received a call, email, or SMS requesting payment, it's crucial to take a moment and verify before taking any action, even if the request appears to be from us.
Unauthorised access to my account
If you suspect unauthorised access to your account, immediately change your password and contact our customer service team. We will help secure your account and investigate any suspicious activity.
Account management and support
For help with managing your account, including online access, and other features, contact our support team.