What is a customer-owned bank?
Most banks exist purely to generate profits that increase share prices and dividends for their investors. Unfortunately, that usually comes at the cost of their customers.
Unlike the big banks, our customer-owned structure means our customers are our shareholders. When you join us and open an account you also buy a share in Regional Australia Bank and become a member. Its called mutual banking.
It works too: Roy Morgan Research has found that customer satisfaction in the mutual banking sector was 91.0% (as of October 2016), well above the big four’s average of 79.5%.1
What are the benefits of membership?
Every one of our members is both a customer and a shareholder, so we aren't concerned about share prices and dividends. We exist for the financial well-being of our members and the sustainability of our communities.
Our profits are reinvested back into delivering value for you, including:
- competitive rates
- fairer fees
- outstanding customer service
- and a commitment to invest at least 5% of our profits back into the grassroots of our communities
Being 100% customer-owned means we're 100% focused on you.
What happens when I become a member?
When your application is approved we'll open your membership for you. As part of your membership we can also open for you one or more suitable transaction accounts and the funds from your loan will be made available in your primary account. Speak to your Lending Specialist for help finding the account best for you.
How do I pay for my share?
When your membership is opened we'll debit your transaction account $1 to pay for your share in Regional Australia Bank. This debit will be covered when the funds from your loan are made available in the transaction account. Your share isn't a fee, it's fully refunded if you decide to close your membership with us.
You can request to close your membership at any time. Just let us know and your membership and accounts will be closed and the cost of your share will be refunded to you.
1 Source: Roy Morgan Research "Satisfaction with big four banks declines in October"
2 No withdrawal fees at Regional Australia Bank ATMs and ATMs that are a part of the Westpac Network within Australia. Transactions at other institutions' ATMs may incur a fee. A Staff Assisted Fee may apply for transactions undertaken in branch or over the phone. Excludes third party charges from other institutions.