Policies and Guides

This document outlines what type of information we can collect from you, why we collect it and who and when we can then disclose that information to. You will also find information about credit providers and credit reporting bodies, guidance on third party information, security of information and your rights regarding marketing preferences.

At Regional Australia Bank the protection of your privacy and the maintenance of your personal information is fundamental to the way we do business. This policy outlines how we deal with your personal information, including information that we collect and hold. This Policy also applies to information that we collect from third parties including the credit reporting system. This policy provides guidance on how you can access your information, how you are able to have us correct it and how you can lodge a complaint if you have any concerns about how we manage your personal information.

Regional Australia Bank is committed to adhering to our responsible lending obligations. This document outlines what those obligations are, in regards to any new credit contracts or credit limit increases. You will also find information about our internal and external dispute resolution processes.

Regional Australia Bank has designed this guide to assist in deciding whether to use any of the financial services we offer. The guide will also provide you with information about our name and contact details, the financial services we are authorised to provide, any remuneration that we or any other relevant person may be paid in relation to the financial services we offer and how we deal with complaints against us.

Comprehensive Credit Reporting (CCR) allows additional information to be exchanged between Credit Providers and Credit Reporting Bodies to provide a clearer picture of your credit history.

Regional Australia Bank operates under a constitution and is proud to be a customer-owned bank. Being member owned means we're free to focus on delivering values to members rather than the interests of shareholders.

At Regional Australia Bank we welcome suggestions, compliments and complaints as an opportunity to improve our service. If you experience a problem, or you're dissatisfied in any way, it’s important we hear about it. Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied.

The Australian Government's Financial Claims Scheme (FCS) protects people's deposits in the unlikely event that a bank, building society or credit union fails.

Information regarding Regional Australia Bank's application and interview process.

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies.

Regional Australia Bank is committed to maintaining a positive and open culture where individuals feel they can come forward and make a Disclosure that ensures integrity, openness, accountability and ethical behaviour is practiced by employees, officers, directors and contractors. The purpose of the Whistleblower Protection Policy is to assist with identifying wrongdoing that may not be uncovered unless there is a safe and secure means for disclosing wrongdoing.

We present this Consumer Data Right (CDR) Policy free of charge, online and in paper form.

The Consumer Data Right (CDR) gives you more control over your data and allows you to easily access better products and services.

Regional Australia Bank is proud to issue this 2023 Modern Slavery Statement pursuant to the Modern Slavery Act 2018. This statement outlines our efforts in recognising, evaluating, and minimising the risks associated with modern slavery within Regional Australia Bank’s operations.

Please note this statement is pending approval from the Attorney Generals Department