Technical Services Officer

Apply your technical expertise in this Armidale based service support technical position, where you will support a broad and diverse network.  

  • Full-time, permanent position
  • Armidale NSW


Are you a skilled problem-solving professional with expertise in administering Microsoft desktop and server platforms and a drive for innovation?

If so, we have a great opportunity at our Armidale Head Office for a Technical Services Officer that could be perfect for you!

The Role

Reporting into the Team Lead, the Technical Services Officer plays a pivotal role in providing technical service support across our network.

Responsibilities include the installation and configuration of hardware and software, analyses and rectification of faults, logs, and issues. The position also assists in planning and executing projects such as migrations, upgrades, and relocations, ensuring smooth transitions for our systems. Keeping up-to-date documentation on infrastructure, applications, and assets will also be a crucial aspect of your role.

About you

We're seeking individuals with highly developed technical and interpersonal skills, capable of hitting the ground running with following -

  • Provide technical support to users on site and via phone.
  • Install and maintain laptops, desktops, and printer.
  • L1 support of IT related incidents and request via incident management system
  • User creation and management via Active Directory


Effective communication with both technical and non-technical team members is a must, coupled with exceptional customer service skills and problem-solving abilities. With a commitment to excellence, you'll thrive on challenges and manage conflicting priorities with ease.

Desirable Qualifications:

While not a must, a Certificate level qualification in Information Technology showcases your dedication to the field. Bring your experience in technical service delivery to the table, ready to hit the ground running. Previous exposure to the financial industry adds value, providing insight into its unique technical needs.


If you're ready to take the next step in your career and join a passionate team dedicated to serving our community, then we want to hear from you! Apply now submitting your CV and cover letter to be part of something special at Regional Australia Bank!

Apply here

Closing Date: Sunday 25 February 2024

About Us

Regional Australia Bank is a customer owned Bank committed to supporting Regional Australia. With 36 branches currently across regional NSW, including the New England North West, Central West, Mid North Coast and Greater Newcastle regions, Regional Australia bank keeps its offices and call centres local. With head offices in Armidale and Port Macquarie, and multiple regional call centres reaching Coffs Harbour, Tamworth, Newcastle, and Dubbo, as well as our branch network, we’ve proudly created more than 250 jobs for people from regional NSW.

You must be either Australian citizen or a holder of an Australian Permanent Residency Visa to apply for this position.