Regional Australia Bank is a customer owned bank that has been helping regional Australians achieve their lifestyle goals for almost 50 years. It has a reputation for being flexible, personable and being able to make the complex simple. With roots in regional NSW and head office located in Armidale, Regional Australia Bank has grown to be one of the premier banking alternatives to the 'Big Four' banks.
So if you've got the skills and are passionate about people and creating better, more sustainable places to live, then connect with us at Regional Australia Bank! Because we feel that being connected with Regional Australia and its people are without doubt the most compelling and inspiring parts of our brand. In fact, the success of our business is determined by how well we share our passion for championing regional prosperity, including the financial prosperity of the people residing in it.... and we'd love to have you on-board!
This position is located in Head Office - Armidale.
About The Role
The Product and Payment Fraud Specialist is responsible for supporting the business by providing key knowledge on financial crime risk matters in relation to our range of products and payment channels. Critical to this role is ensuring that payment and channel services are supported in an efficient and timely manner with emphasis on customer trust retention and ensuring a positive customer experience. As subject matter expert providing knowledge to the business on specialist financial crime risk, the Product and Payment Fraud Specialist will also be responsible for maintaining and imparting current knowledge of industry fraud trends, operational optimisation of fraud management systems and ensuring Regional Australia Bank remains compliant with relevant legislative and regulatory requirements This role encompasses the responsibility of effective people management; ensuring staff have the necessary competencies to perform the functions of their roles.
Skills & Experience
Ideally the successful candidate will be able to identify and embed innovative ideas to improve service and processes throughout the Product and Payments Fraud team; manage the day-to-day relationship with payment service providers and vendors to ensure all services provided are delivered in a timely and efficient manner; contribute to risk assessments, active product and service reviews to forecast needs and analyse gaps; co-ordinate the implementation, training, monitoring and review of all new initiatives for fraud risk management.
The Product and Payment Fraud Specialist reports directly to the Manager Operations and will be able to communicate efficiently and effectively with management and staff members of Regional Australia Bank; they will be able to develop, foster and maintain effective networks by displaying confidence and using well developed communication skills. They will be able to adopt and adjust to change and its processes by setting priorities, planning workloads, meeting deadlines through the efficient use of time and resources.
How to Apply
To be successful in your application you will have experience with a variety of card and payment financial crimes trend relevant to products and channels; sound knowledge of the ePayments Code and knowledge of AML/CTF legislation. Previous experience with the Ultradata core banking system is desirablealong with strong communication skills, both written and verbal, with well-developed computer skills; strong analytical and problem solving skills; ability to coach staff; along with a demonstrated ability to manage a team of staff, maintaining a highly motivated, well trained and effective employee.
The right "can-do" attitude is a must. If this sounds like you, we would love to hear from you.