Port Macquarie Customer Advisor

We're looking for a Customer Advisor for our Port Macquarie branch

The Role

This is a core position at Regional Australia Bank and is responsible for delivering quality frontline service to members through a well developed knowledge of products and services appropriate to the individual needs of the member. Along with the responsibility of ensuring accurate cashiering and transactional services to member, the Customer Advisor is a multi skilled role with opportunities to develop a professional career within the Financial Services industry covering the span of frontline functions and activities.

The duties

  • Provide a high standard of member and client services;
  • Ensure members receive accurate, consistent, responsive and timely information and assistance;
  • Develop and maintain strong knowledge of features and benefits of Regional Australia Bank products;
  • Provide services that are consistent with our values;
  • Identify opportunities and facilitate quality referrals to specialist areas;
  • Provide account opening services to members;
  • Provide insurance services to members;
  • Assist with the daily efficient operation of the branch;
  • Assist with the daily organisation of internal bags and external mail;

Skills and experience

  1. ASIC Tier II Statement of Attainment or willingness to obtain within three (3) months
  2. Ability to deliver excellent member service
  3. Understanding of, and ability to commit to the Customer Owned Banking Code of Practice
  4. Well developed numeracy and literacy skills
  5. Demonstrated understanding of the organisation's values
  6. Well developed skills in Microsoft Office programs such as Word, Excel and Outlook

How to apply

If this sounds like you we would love to hear from you, please submit your Cover Letter and Resume here or email to [email protected]. Applications close Friday 20th November 2020 at 5pm.