Monitoring & Investigations Manager

We're looking for a Monitoring & Investigations Manager

The Role

Full Time

Domiciled at Head Office, Armidale although more than happy to consider flexible working from home arrangements or from an existing Regional Australia Bank office/branch. The Monitoring & Investigations Manager will report directly to the Senior Manager Operations and will be responsible for taking the lead in ensuring that the Bank is engaged in fraud detection, analytics and intelligence gathering systems and activities that are appropriate to meet the Bank's requirements to protect customers' deposits from exposure to fraud and misconduct and to assist the Bank by improving the quality of investigations relating to a range of fraud and misconduct issues. As subject matter expert on fraud management and dispute resolution, the Monitoring & Investigations Manager will be responsible for developing and imparting knowledge of industry fraud trends, optimisation of fraud management systems and ensuring Regional Australia Bank remains compliant with relevant legislative and regulatory requirements.

About Us

Regional Australia Bank is a customer owned bank that has been helping regional Australians achieve their lifestyle goals for over 50 years. It has a reputation for being flexible, personable and being able to make the complex simple. With roots in regional NSW and head offices located in Armidale and Wauchope, Regional Australia Bank has grown to be one of the premier banking alternatives to the 'Big Four' banks.

So, if you've got the skills and are passionate about people and creating a better, more sustainable place to live, then connect with us at Regional Australia Bank! Because we feel that being connected with regional Australia and its people are without doubt the most compelling and inspiring parts of our brand. In fact, the success of our business is determined by how well we share our passion for championing regional prosperity, including the financial prosperity of the people residing in it.

The Duties

  • Identify system improvement opportunities to enable early and effective prevention of threats
  • Prepare accurate and informative documentation, such as threat assessments, reports and briefs
  • Collaborate and lobby with industry stakeholders to create cross-organisation detection strategies to bolster prevention capabilities and measures
  • Maintain and update systems for fraud management within Regional Australia Bank
  • Manage the day-to-day relationship with transaction monitoring system service providers and vendors to ensure all services provided are delivered in a timely and efficient manner
  • Review industry detection programs and strategies with a view to introducing appropriate detection strategies to the Bank
  • Develop processes to support our AML/CTF Compliance Program
  • Ensure accurate completion of AML/CTF operational reporting/monitoring
  • Work collaboratively with AML Compliance Officer to develop and deliver reporting to confirm AML/CTF processes are completed as required and within the necessary time frames
  • Ensure adherence to correct identification procedures and confidentiality of information that conform to the requirements of the AML/CTF Compliance Program and the Privacy Act
  • Primary point of contact for stakeholder/vendor engagement and issues relating to AML/Investigations Case Management
  • Mentor, coach and develop team customers to promote a culture of workplace learning
  • Undertake investigation and recall activities to ensure all non-card fraud events are actioned
  • Undertake investigation and chargeback activities to ensure all EFT & Visa Disputes are are actioned
  • Issue proactive and reactive fraud alerts to other areas of the bank as trends and scams become apparent
  • Develop and build relationships within the industry and become a key contact for intelligence
  • Maintain accurate records/statistics in relevant internal data systems
  • Identify inefficient processes, systems, procedures and recommend process improvement ideas and initiatives
  • Actively participate in team activities and provide support to fellow team members
  • Use excellent report writing skills to document outcomes of research and analysis in to international and local trends
  • Contribute to risk assessments, active product and service reviews to forecast needs and analyse gaps
  • Make recommendations to implement and maintain effective controls to minimise loss in product, lending and payment channels
  • Support the network with their queries related to card, product, lending, identity and payment related fraud
  • Document, monitor, review and update procedures relevant to areas of responsibility
  • Assist with related projects as directed by the Senior Manager Operations

Selection Criteria


  1. Minimum 3 years of management experience working in financial crimes related industries
  2. Sound knowledge on relevant industry standards and best practice related to operational channels
  3. Well-developed computer skills
  4. Sound knowledge of Microsoft software applications
  5. Sound knowledge of the ePayments Code
  6. Sound knowledge of AML/CTF legislation
  7. Be detail-orientated and accurate in work


  1. Previous experience within a financial institution
  2. Previous experience with the Ultradata core banking system
  3. Previous experience with Visa Risk Manager and Cardinal Commerce


If this sounds like you then we would love to hear from you! Submit your cover letter and resume HERE or email to [email protected]

Applications close Friday 18th June 2021 at 5pm.