About the role
The Member Relationship Officer is responsible for delivering quality frontline service to members through a well-developed knowledge of Regional Australia Bank products and services. Through this knowledge, they will be able to recommend products appropriate to the individual needs of the member. Along with the responsibility of ensuring accurate cashiering and transactional services to members, the Member Relationship Officer has a multi-skilled role with opportunities to develop a professional career in the Financial Services industry, covering the span of frontline functions and activities.
About Regional Australia Bank
Regional Australia Bank is a customer owned bank that has been helping regional Australians achieve their lifestyle goals for almost 50 years. It has a reputation for being flexible, personable and being able to make the complex simple. With roots in regional NSW and head office located in Armidale, Regional Australia Bank has grown to be one of the premier banking alternatives to the 'Big Four' banks.
So if you have the skills and are passionate about people and creating better, more sustainable places to live, then connect with us at Regional Australia Bank! We feel that being connected with Regional Australia and its people are without a doubt the most compelling and inspiring parts of our brand. In fact, the success of our business is determined by how well we share our passion for championing regional prosperity, including the financial prosperity of the people residing in it and we would love to have you on-board!
Skills & Experience
The successful candidate will be able to
- Provide a high standard of member and client service at Regional Australia Bank.
- Display friendly, responsive, courteous and effective communication to member enquiries
- Increase value to existing Regional Australia Bank members and prospective members
- Ensure members receive accurate, consistent, responsive and timely information and assistance
- Take ownership of the relationship with the member, to identify and meet member needs.
You will be able to develop and maintain a strong knowledge of features and benefits of Regional Australia Bank products to enhance the relationship with members and actively satisfy their needs and goals.
How to apply
To be successful in your application, you will have strong communication skills and attention to detail along with a demonstrated commitment to Regional Australia Bank values to achieve the organisation's core purpose of providing trusted community banking.
The right 'can-do' attitude is a must. If this sounds like you, we would love to hear from you.
Position Closes Monday 22nd January 2017 - 5pm