Lending Team Manager Contact Centre

You will guide and support your team’s growth and development


Lending Team Manager - Regional Australia Bank Contact Centre

  • Full time, permanent position
  • Total remuneration package commencing from $96,000
  • Armidale, Port Macquarie, or Warners Bay location preferred, with other locations within our existing regional network considered
  • Flexible working arrangements supported whenever possible

Are you a dynamic people leader with a passion for lending and customer service? Do you thrive in a collaborative environment where your expertise can drive real growth and make a difference?

Regional Australia Bank is looking for a talented lending expert to lead a team of Contact Centre Lending professionals.

About the Role:

As the Contact Centre Lending Team Manager, you will lead a team of up to 10 lending professionals ensuring operational excellence, enhanced customer interactions, and the delivery of exceptional lending services that meet the personal, housing, and business requirements of our members.

This is a people focused position, where you will guide and support your team’s growth and development, leveraging your expertise in lending and people leadership to drive a collaborative and high-performing team.

About you:

To succeed in this position, you will ideally have experience and capabilities in the following areas:

  • Lending, including personal, home and SME lending and lending assessment
  • Team Development and Performance Management: Lead, manage, develop, and recognise a geographically dispersed team, monitoring performance, tracking metrics, delegating authority and ensuring compliance.
  • Customer Service Excellence: Provide exceptional customer service, manage escalations, and foster collaboration across the network.
  • Relationship Building: Cultivate strong relationships with customers, stakeholders, and team members, demonstrating effective communication and leadership skills.
  • Business Development & Sales: Drive sales strategies, set goals, and manage performance targets within a call centre environment.

Why Regional Australia Bank?

  • We have a focus on Regional Australians and supporting their financial future.
  • We are a great place to work, with a supportive team that collaborates and values diversity, equity, and inclusion.
  • You will have flexibility in your role, with hybrid working supported whenever possible.
  • We offer tailored career paths, recognition programs, and a commitment to your professional and personal growth.

More information

If this position sounds like you and would like to know more, download a copy of the position description from HERE, or reach out to our Senior Manager, Contact Centre, Haigen Edmonds on 6776 6435 for a further discission.

To apply

Submit your application consisting of an up-to-date resume’ and a cover letter that tells us more about you and what interests you about this position. To submit click HERE.

Applications close: Midnight, Tuesday 18th June 2024

Applicants Must Hold Full-time, Permanent Work Rights for Australia to be eligible to apply