Customer Advisor - Laurieton

If you love customer service, we have a great opportunity for you to join our Laurieton branch as a Customer Advisor. 💰

  • Full time or Part time employment 
  • Full time role - Blended role of both branch and service support center work 
  • Part time role - just branch/teller work
  • Located in our Laurieton Branch

About Us

Regional Australia Bank is a customer-owned bank helping regional Australians achieve their lifestyle goals for over 50 years. It has a reputation for being flexible, personable and being able to make the complex simple. With roots in regional NSW and head offices located in Armidale and Port Macquarie, Regional Australia Bank has grown to be one of the premier banking alternatives to the 'Big Four' banks.


So, if you've got the skills and are passionate about people and creating a better, more sustainable place to live, then connect with us at Regional Australia Bank! Because we feel that being connected with regional Australia and its people is undoubtedly the most exciting and inspiring part of our brand. The success of our business is determined by how well we share our passion for championing regional prosperity, including the financial prosperity of the people residing here. 

About the Role

The key area of customer service is the customer’s first point of contact at Regional Australia Bank.  The high level of quality service at Regional Australia Bank is recognised by customers, the community and employees. Critical to Regional Australia Bank, is having experienced staff on the frontline to maintain and enhance excellent customer service.

The Service Support Centre (SSC) is an integral part of the Regional Australia Bank's business structure and is responsible for ensuring the delivery of excellent telephone service to members by way of 'first point of contact' resolution.

We have an opportunity for a Customer Advisor to work in our  branch.  This is a core position at Regional Australia Bank and is responsible for delivering quality service to customers through a well developed knowledge of Regional Australia Bank products and services, to advise on products appropriate to the individual needs of the customer. Along with the responsibility of ensuring accurate and professional services to customer, the Customer Advisor is a multi skilled role with opportunities to develop a professional career within the Financial Services industry.

About You

Your excellent communication, client service and relationship building skills will assist you in delivering exceptional member service to our members.  You will have well developed numeracy, literacy and computer skills and are a self-starter who enjoys working in a team environment.  In addition, you will have a Certificate III in Financial Services as well as ASIC Tier II Statement of Attainment (or willingness to obtain).    

Further information

For further information about this position, please contact Sabrina Bowden, Regional Operations Manager Region 3, email

View a copy of the position description.

Important COVID-19 Information

It is now a requirement that in order to be considered for any roles at Regional Australia Bank, you must already be or be willing to get vaccinated. This is to ensure both the safety of our employees as well as our members.

To Apply

If this sounds like you, we would love to hear from you! To showcase your skills and build your career with Regional Australia Bank, please submit your application (including a cover letter and resume) here, or email to [email protected].

Applications close: Friday 26 August 2022 at 5pm.